LOVE & CARE
Following these tips can keep you jewellery in top condition for many years to come!
Always store and transport your jewellery in its box or pouch.
It is important to keep each piece separate so they don't scratch one another.
Fasten the locks on chains so they don't tangle while being transported.
Try not to crush your jewellery when you’re wearing it, or catch it on things unexpectedly.
Keep water, perfume and other sprays and lotions away from your jewellery (moisture can discolour metal parts).
If you wish to bring back the shine to a piece that has tarnished then use a small silver polishing cloth or non-abrasive silver polish.
Bringing back the sparkle to gemstones is easy and very effective. Place a small amount of washing up liquid on a soft clean tooth brush and gently brush the stone from all angles.
shipping & payment info
CUSTOMER INFORMATION PAYMENT
We accept all major credit and debit cards through PayPal.
For international payments your bank may charge you a small currency exchange fee.
Our site is fully secure your card details are never visible to another person.
Delivery is FREE when you spend 250 Euro
Our delivery options are:
*please note that delivery times cannot be guaranteed. Standard shipping can take up to 15 working days. International Recorded Delivery shipping can take longer depending on your country's postal service.
All our parcels require a signature upon delivery.
All of our jewellery is packaged in a Natalia Jana gift box.
All of our prices are listed in Euro. We post worldwide, wherever you are (see Delivery). Depending on your own country's Laws, you may be charged a customs fee. If you have any problems ordering,
For all online orders:
If you are unhappy with your purchase or it is in some way faulty just send your item back unworn within 7 days, and choose from a refund or an exchange.
There are some items you can't return:
Earrings - for hygiene reasons we can't take these back.
Please choose carefully and contact us if there is anything you are unsure about!
For all returns, all we ask is that the item is:
Unworn in the same condition we sent it to you in its original jewellery box.
Wrapped carefully and securely in its box in a well-sealed padded envelope.
We recommend you use Recorded Delivery or another tracked service to return your item.
Please send the item with your receipt and contact details to this email for return address.
Natalia Jana Design understands that privacy is paramount, and that our customers first concern is the security of the information they share online.
Natalia Jana Design endeavors, at all times, to maintain the highest standards of security of personal and private information.
We have developed strict privacy practices, in accordance with Spanish Privacy Legislation, in the hopes that we will be able to make you feel comfortable with your online experience with Natalia Jana Design.
We have prepared the following information, to make users aware of the way in which we will request, collect, store and handle your personal details. Once you engage in our service, we assume that you have read and consented to the use of your personal information in the ways outlined, or ways incidental to those uses.
COLLECTION OF PERSONAL INFORMATION
Natalia Jana Design will only ever request information of a personal nature from you at the time that it becomes vital to us, in order to fulfill one of our business activities or functions. We will only ever use such information in carrying out our service to you, to the best of our ability.
If you choose to shop with us online at Natalia Jana Design we may request one or more of the following pieces of information from you:
Your full name
Your e-mail address
Your contact telephone number
Your postal address
Your payment information
The information we might require is not necessarily limited to the aforementioned details and may extend to include any piece of information reasonably necessary to complete or assist with your order in the ordinary course of business.
USE AND STORAGE OF PERSONAL INFORMATION
We will use any necessary information to fulfill your current order, and we may store details for the purposes of streamlining your experience in the future.
Your e-mail address may be used to update you about Natalia Jana Design products or promotions. If you wish to stop receiving such marketing communications, please contact us and we will remove your e-mail from our subscription list. You are welcome to re-join us at any time! We always store your personal information as carefully and securely as possible- whether that is in physical or electronic format. The only persons who will have access to your information will be employees or authorized agents of Natalia Jana Design. Information will only ever be accessed at the time that we need to use it to fulfill your order, assist you in correspondence of a customer service nature or update you about promotional offers, sales or other Natalia Jana Design information.
Information is treated as highly confidential by any party who deals with it. When information is no longer required it is deleted or otherwise destroyed.
Natalia Jana Design will never share your information with any third party without your express consent.
ACCESS TO PERSONAL INFORMATION
The law permits you to request access to your personal details, whenever you choose. If you need to view or edit your personal information held by Natalia Jana Design please contact us directly and we will comply with your request within a reasonable timeframe.
We will not allow a third party to gain access to your information for the purposes of viewing or editing it on your behalf.
Natalia Jana Design may also collate specific pieces of non-identifiable information about your visit to our website. The use of ‘Cookies’ enables us to retain information, which includes, but is not limited to: navigational information, referring websites and location information.
This information is used mainly for statistical purposes but may also be used to improve your experience by, for example, remembering your preferences or the contents of your shopping cart.
This information is always 100% anonymous. No attempt to match it up with your identifiable details is ever made, under any circumstances.
You are; of course, welcome to disable ‘Cookies’ by altering the settings on your device. This will prevent the process of the transfer of this information.
SOCIAL MEDIA INFORMATION
We cannot, however, guarantee the security of your information when it comes to its use or misuse by any third party who may also have access to these platforms. Please use caution when sharing information in these public forums.
DATA OVER THE INTERNET
The Internet is a global network. Therefore, any data that you transmit whilst using the Internet, is transmitted globally. By accessing and using the Natalia Jana Design website you are authorizing the global transmission of your data.
Natalia Jana Design will not be held responsible for any consequences that flow from such automatic transmission.
CHANGES TO PRIVACY PRACTICES
We may occasionally make amendments to our privacy practices and processes. Any changes that would effect the way in which we request, collect, store or deal with your information, will be published here. We reserve the right to make these changes without notice or consequence.
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